Cancellation & Refund Policy

🚫 No Refund for the Following Cases:

• Products that have been opened, tampered with, or not in their original condition.
• Orders placed with an **incorrect address** by the customer and successfully delivered.

✅ 100% Refund Eligibility:

• Orders **canceled at least 12 hours** before the scheduled delivery time.

⏳ Non-Cancellable & Non-Refundable Cases:

• Orders **canceled within 12 hours** of the scheduled delivery time.
• Any perishable items (**including flowers**) once the order has been created.

🔄 Return & Refund for Non-Perishable Items:

• Unused, unopened, **mint-condition non-perishable items** in their original packaging can be returned.
• Eligible items include:
  • Nuvi Flowers **Hand-poured Soya Candles**
  • Nuvi Flowers **100% Dried Flower Arrangements**
• 100% refund for non-perishable returns will be credited to the **customer’s Nuvi Flowers account** for future use.

🚚 Delivery Charges & Refund Process:

• There will be **no refund of delivery charges**, if applicable, on product returns.
• Any eligible refund amount will be reflected in the customer’s **Nuvi Flowers account within 7 days**.

⚖️ Final Decision & Jurisdiction:

• The decision of **Nuvi Flowers** regarding the condition of goods at the time of return shall be **final**.
• Any dispute related to refund or cancellation shall be subject to the **jurisdiction of courts in New Delhi**.